Hytera North America has recently been selected as a Super Service Partner and awarded a 5-Star Service designation. Hytera established this recognition to clearly identify service centers that excelled over the past years. Hytera measures key performance points including: turnaround time; repair reporting; returning rate; and maintenance capacity.
The highest possible total score is 120 with grading as follows:
- 5-Star Service Center awarded with a score higher above 90
- 4-Star service Center awarded with a score between 80 to 89
- 3-Star Service Center is awarded with a score between 70 to 79
32 Hytera authorized service centers took part in the competition this year, including 2 in America region, 17 in the Asia Pacific region and 13 in EMEA region.
The Hytera North America Service Team earned this prestigious 5-Star Award by actively being involved part of product development and improvements, not just focusing on repairs. The teams work with R&D on a daily basis; testing products prior to deployment in the field and establishing best practices to put in place to improve product offering were also considered in the scoring.
" It's an honor to receive this 5-Star Award as it fully validates our entire service department, it has truly been a team effort", states Jose Rodrigues, Service Manager at Hytera North America. He adds: " With over a century of combined hands-on field experience with RF products, we strive to reduce re-visits to less than 1% which helps build customer loyalty and confidence in our entire product line"
Founded in 1993, Hytera has built a strong global sales network that includes 4 subsidiaries in the U.S., Brazil, UK and Germany, 8 offices and 20 branches. With the cooperation of over 600 global business partners, Hytera has been able to respond to over 5 million clients' immediate needs across the world.